A mixture of frustration, disappointment, and mistrust.
The vocality of which has not been spared on anyone who would so much as hint towards the topic. James was not impressed.
“Retailers are using Covid as an excuse to screw people over” when probed about it he added “Just say what you’re actually going to do” and “I’m only ordering from UK sellers until this nonsense is all over.”
We do have one controller, but it feels tainted by the whole experience. Still waiting to hear back from the seller about the other. Who knows what happened?
They have an extended guarantee, decent returns policy etc. Like I said, a reputable site.
From the packaging, I think this is an error during order processing that has been compounded by slow logistics.
Who prints two labels and separately ships multiples of the same order to the same address?
Good fulfilment partners certainly don’t.
That is expensive and wasteful. If my fulfilment provider were behaving in this way, I would be looking for a new partner. Fast.
Doing it that way decreases the average order value and increases average order cost. You’re treating one order as two. Some scary questions come to mind.
• Is this a freak occurrence?
• If not is it regular? – In the worst-case scenario, is it every time?
• Do you get charged per order processed?
The last one is the scariest of them all. If you do and your fulfilment service is operating this way you have multiple item orders, your business will not survive long.
From my perspective, poor service like this will eventually kill your brand reputation. When you start shipping lower volumes, you’ll realise how expensive your bad service is and it’ll be too late.
If you want to know more about what an e-fulfilment partner can and should do for you, check out my article here.
But in brief, a good partner has your back. They make it easy for you to grow, keep costs low and improve your customers’ experience.
I’ll update once there is a conclusion.