What is Return Robin?
Return Robin is a neighbourhood focused, eCommerce returns service, using a single van per area to reduce the cost of home collections and cut down on carbon emissions.
With Return Robin, your customers can easily manage and monitor multiple returns under one roof. We provide socially distanced collections via our courier partner Yodel, offering your customers reliable returns from the comfort and safety of their own homes.
Return Robin How it works
Log your return
Your customer can enter their return details and choose a date that suits them between Monday-Saturday up to 2 weeks in advance.
Collection slot notification
We will notify your customer of their 2-hour collection window, on their chosen date.
Courier collects
No label, no problem. Our driver brings a label with them when collecting.
Track progress
Your customer can track and monitor the progress of their return until it reaches its final destination.
Improving your customers returns process whilst increasing sales
67% of online shoppers review the returns policy before checkout.
Receiving a return might feel like you’ve lost a customer, 92% of people will purchase again if the returns process was easy for them.
54% of British consumers regularly return products.
62% of consumers would choose courier collection as their choice of return service.
Tracking
Live Tracking
Live tracking is available on all returns with multiple scans throughout the journey. We track returns from customers door to your chosen location.
Informed Customer Service
By scanning every step of the way; visibility, control and problem-solving are all easily achieved, raising the level of your customer service with easy to understand and actionable information.
Multiple Scan Points
Scan points include; at collection, in-transit and conformation of delivery to your return location.
Return Management
We offer the ability to integrate your systems to validate returns. Your Return Policy can be set up to automate return validation while managing what qualifies for free returns based on your customer’s return reason.
