London, 26 May 2021: Rapidly growing eCommerce fulfilment company Selazar has announced the expansion of its operations, with the opening of a new state-of-the-art flagship 3pl warehouse in Nuneaton, Warwickshire. The new warehouse will see the UK-based tech company increase its reach to all areas of the country via this prime geographical location.
Selazar, which was founded in Belfast and also has offices in London and Birmingham, has been on a solid growth trajectory since its launch in 2019. The company has developed a highly innovative proprietary eCommerce fulfilment platform and primarily services medium-sized and bespoke retailers throughout the UK.
The new flagship 3pl warehouse offers the UK’s most accurate fulfilment service.
It is designed for high-speed, high-volume operations and is already demonstrating its capabilities. In the initial test phase, pick time was reduced by 20 percent within 30 days of the commencement of operations. Peak output volume for the facility is 250,000 orders per month and 1,000,000 picks per month at full speed.
Commenting on the opening of the new warehouse, Jack Williams, CEO of Selazar said: “Our new state-of-the-art warehouse marks an important milestone in our ability to provide fast and innovative fulfilment services throughout the UK. As we push to bring turnaround times lower and lower, we are constantly working to optimise our performance. At the Nuneaton warehouse, we’ve managed to turn orders around in less than 30 minutes. Our new target is sub-15-minutes. As an emerging start-up being recognised within the tech eCommerce space, Selazar is proud to bring 75 new jobs to the local community in the near future. “
The flagship 3pl warehouse setup was completed in record time, only two weeks to fully prep the site for change over. Selazar successfully migrated to the new site using our tech-first approach without interrupting our partner’s service. The new site will become home to a technology innovation centre where product lines and new start-ups can benefit from market-beating technology while they build pipelines and scale their business.
The start of an explosive expansion journey began right here in Nuneaton. The lessons learned and success of onboarding this site will form the base plan for Selazar’s expansion across the UK, EU and the Globe.
Selazar customer Will Duffield CEO & Founder, Starwood Sports – a UK-based retailer of premium products for recreational sports said: “Selazar has been an ideal partner for Starwood Sports, in both optimising our customer experience and distribution costs. The team understands our business and offers outstanding service that has helped us to grow our business. We’re certain the new Nuneaton warehouse will extend Selazar’s capabilities, which will benefit us and our customers.”
Selazar is a UK-based tech-first eCommerce fulfilment specialist. The company has developed a proprietary, cloud-based warehousing and fulfilment platform for eCommerce retailers. We pick, pack and ship products to your customers as efficiently as possible. No fuss, no headaches, just streamlined, intelligent automated operations. Our transparent system lets retailers understand, track and ignore the complex process of fulfilment, allowing them to get on with the real work – growing their business.
Being recognised in Northern Ireland for our innovative approach, Innovate NI and Tech Nation have both recognised Selazar with awards for our easy-to-use platform.
The truth is not all companies are created equal. It’s the same with 3pl fulfilment services. When you analyse a company, break it down into parts, and decide how it compares to other companies, only then can you make an intelligent and informed decision. Selazar makes managing your inventory and delivering your products easy, driving better reviews from more satisfied customers.
Running your own eCommerce business is exciting – especially when you start turning a profit! However, you must be prepared when sales start to skyrocket and the demand for your products increases. Launching a beautiful online store and creating branded products that your customers absolutely love is only the beginning.
In this article, you will learn how Selazar is innovating 3pl fulfilment with our tech-first approach. Unlike the old-school methodology, we’ve built our system from the ground up to be just as nimble and dynamic as your eCommerce store. We want to walk you through the great benefits we can offer your online business and why you should consider partnering with Selazar fulfilment services.
Selazar is the UK’s most accurate third-party logistics provider that supports eCommerce business with order fulfilment. From sale to final mile delivery Selazar is at the forefront of technology and warehouse logistics innovation. An award-winning service that has been publicly recognised by the logistical operations industry time and again. We partner with some of the most exciting brands in the eCommerce space, and we want to bring that same success to you.
We will pick and pack your products, manage your product inventory, and ship them directly to your customers. As a tech-first 3pl, we process faster with more organisation than you could ever hope to achieve self-fulfilling. You want your business to be a success. We want your business to be a success, which is why we work diligently with our partners to execute all their needs and requests. We listen to our partners and then deliver upgraded features that help sellers reach growth targets.
Tech forward approach
Where the old-school approach of logistics has failed in the past, emerging technology combined with smart processes has revolutionized the logistics industry. Being at the vanguard of technology is crucial for b2b and b2c in the 21st century. Prioritizing the entire journey of product fulfilment can often be overlooked by business owners. Focusing on sales but lacking in fast delivery can negatively impact the customer experience. Tech lead fulfilment speeds up delivery practices for your business to deliver products faster and smarter. Slow service and disgruntled customers are your business’s last needs when trying to scale operations.
By pointing out some of the typical vulnerabilities in supply chain management, Selazar was able to evolve the entire process with data-driven solutions. Our dynamic built-in tools allow our digital systems to easily align inventory tracking into our warehouse operations. From product absorption to final mile delivery, our fulfilment operations can be tracked from a desktop or mobile device.
Using smarter software, we have implemented time-saving practices during our pick and pack processes that help reduce typical warehouse errors such as missing items and slow dispatch speeds. Because of these safeguards, we have maintained a 99.9% pick accuracy rate since our inception. This is the type of focus, core competency, and careful attention to detail sellers need to partner with to delight customers from the store to door.
Our 3pl mobile solutions, combined with smart business practices like state-of-the-art scanners and using QR codes instead of bar codes, deliver more information to our network rapidly. Having the unique ability to deliver quick status updates with inventory offers our clients complete transparency throughout the supply network at all times. Rest assured that your service expectations will be met, and your customer’s satisfaction will be evident by all your new delivery-focused reviews. From warehouse to seller, benefits like this improve efficiency and sales.
By embracing technological solutions, you reduce human error and implement time-saving practices. When dealing with large volumes of inventory, automation also makes it much easier to manage day-to-day operations, reducing costly mistakes.
Two-way stock sync, for example, allows our systems to communicate with your seller’s dashboard so that you have an overview of what’s happening with all products from sale to delivery. When items are sold online, your website is updated from our warehouse side to reflect the correct amount left, ensuring zero errors. This is important because 34% of businesses ship late because products that are not actually in stock are sold. With live inventory across multiple channels, Selazar sellers can ensure order success, serving their customers wherever they decide to engage.
Accurate monitoring of live information provides sellers with actionable information to help manage their business. With our data-driven approach, Selazar helps sellers develop and deploy customer-focused operations.
Software with a Service (SWAS)
Unlike other 3PLs, we not only offer logistical services such as pick-pack-ship, but we also control all our systems and tech in-house. We don’t outsource our software. We design it. This approach allows Selazar to implement updates and deploy new features with unmatched speed, as our development team has intimate knowledge of the product and how best to integrate new functionality. The highly experienced team undertakes constant aggressive QA testing, ensuring only reliable features are added to our service.
Our innovative tech team have deployed intelligent algorithms, automating the day-to-day processes of fulfilment, bringing the highest possible service level without the need for key personnel. Through our easy-to-understand dashboards, reporting on your success is straightforward, saving you time every day and every quarter.
By using our tech-first approach, we can deliver an agile, dynamic and iterative service like no other. Updates to operations are live from the next order placed – making rapid action to changing environments a breeze.
As sales are made online, you can track live updates for all your inventory. It’s easy, transparent, and automated. Inventory tracking is a critical component to shipping operations, and what’s also great with our software is that it can be monitored from anywhere.
When the power of automation is utilised, our partners have saved up to 5 hours a week. Let our powerful system do the heavy lifting for you by streamlining and simplifying your operations and network. Freeing your time to focus on those vigorous growth-focused goals.
Thanks to Selazars understanding of what motivates consumers, we negotiated industry-beating late dispatch times on our partner’s behalf. This consumer-focused innovation makes delivering a true Next-Day service possible, creating better experiences for your customer.
Dispatch is when a parcel is packaged and ready to be injected into the courier network for final-mile delivery service. All orders received before 7 pm are guaranteed same-day dispatch. This window far exceeds that of our competitors, with same-day dispatch windows that typically end at 2 pm, missing the peak sales period 5-8 pm. Yikes!
Speaking of innovations, we offer it in tech and shipping logistics as well as our approach to customer service. We do this by understanding what businesses need to grow and expand operations. For us, this means keeping costs down for you as much as possible, so you can grow exponentially. We are creative in how we became a more cost-effective solution than our competition. We do this through:
1) No fixed monthly storage fees
Why pay for storage if you have no more inventory in the warehouse? That is not fair to you, and we consider it bad business practice for 3pl’s who still use this model. We offer competitive pricing for the time your inventory is stored, but that’s it. When your product is gone, there are no more fees. As stock levels rise with new supply and fall with effective sales campaigns so too will storage costs. Keeping our structure and your operation closely linked has allowed for up to 40% cost saving for some partners.
2) No contracts
As standard, we don’t require contract commitments from our partners, why? Simple – we believe in our platform and the power it gives sellers. We know that once onboard, the time gained and additional capital you’ve saved will validate your decision to join over and over again.
We calculate costs based on the time taken and space used. Our warehouse operations are timed down to the second, so there are no hidden fees. The Selazar billing system allows you to see every step of the process to plan for your future. We offer some of the most competitive and lowest rates in the industry. For full details or a quote, speak with an expert today.
Maintain Brand Control with our custom packaging
Branding is highly important because it is how a company is perceived by the public. It not only identifies your product but distinguishes it from other products. You want to make a memorable impression on your customers and allow them to get to know you. At Selazar, we understand this. This is why we have custom branded solutions at our warehouses.
Giving up your brand control to another company (like Amazon sellers do) can be a scary process. You’ve spent so much time contemplating, organising, executing, and carefully designing your personalised packaging. You may have specific types of customised boxes, a particular kind of wrapping, or packaging inserts. You want the customer to receive an exceptional “unboxing experience.” We understand this critical task. When you transition to Selazar, you simply give us all the details, send your boxes and inserts to us, and our workers fulfil every detail. Should you want to make any changes, any updates to this process can be updated automatically via your Selazar dashboard and will take effect the same day. How easy is that?
Brand control is an important marketing tool. That’s why we have dedicated time and attention to it. Our warehouse operatives will carefully complete all the necessary components of your request so that your brand thrives the way you want it to. Your brand is an extension of our brand; therefore, it is handled with the utmost care and attention.
Warehouse storage and handling your inventory
Outsourcing all your products is exciting! You’ve come to a level of success where you finally have the capability to allow someone else to do the heavy lifting for you. We make this process as simple as possible for you so you can get on with growing your brand.
When we absorb partners into the Selazar 3pl fulfilment network, we work with you to transfer inventory to our fulfilment centre. We will walk you step by step through a process called Product Absorption. After your store has been absorbed into our system, we simply send you the printing labels for your inbound inventory so that when the products arrive at our warehouse, they will be scanned and made ready for processing, typically within 24 hours. These are the labels that will be used to manage your inventory for its life with Selazar. This is known as Inbound Stock Processing (ISP) and is seamless and easy to do.
When your products arrive at the warehouse, you can rest assured that your product inventory is safe and secure. Selazar offers 24/7 secure storage facilities. No more boxes stacked 5 meters high in your garage or place of business. No more worrying about managing what products you do or do not have. All you have to do is sit back and let Selazar’s innovative tech and strategic warehouse operations do the work for you. You can follow all updates via your Selazar portal.
3PL Pick and Pack services
Picking and packing are important procedures that a 3pl like Selazar has created into a flawless process for accuracy and efficiency. When it comes to order fulfilment, it’s crucial that the products are chosen correctly and dispatched not long after the customer places the order online. This process is one of the biggest downfalls for many online business owners who fail to get their products delivered rapidly. Failing to get customers packages to them quickly will affect your bottom line. Slow service leads to cancelled orders, affecting repeat business. You’ve done all the hard work building a journey and converting content, images, copy, and using ads to grab their attention. Then, after all that capital and time investment, a poor fulfilment partner can still make you lose customers for life. With Lifetime Value (LTV) being a key metric for growth and investment, partnering with the right fulfilment partner is unavoidable and a critical element to your business.
Ecommerce warehousing saw an explosive boom in online orders during Covid with an 18% growth rate in the UK, and most experts project that it won’t slow down even after the pandemic is over. In a highly congested online marketplace, dispatch speed is your competitive advantage.
Selazar’s turnaround time for orders is 27 minutes on average, with a 99.9% pick accuracy rate. The entire process is updated through our online portal so that you know what is happening with your products. You will see notifications that read “your parcel has been dispatched” alongside tracking information all from your portal.
Product Bundling 3pl services
Growing your business, regardless of size, can be costly. Our system allows you to scale the way you want, giving you the confidence that we can support you no matter how you grow. Offering carefully curated product selections from your online store is simple to handle with our intuitive software.
You can increase AOV (average order value), clear slow-moving stock and gain efficiencies in shipping through multi-item fulfilment. Combine your hottest sellers with those less frequent sellers at a discounted rate and reap the rewards of more profitable fulfilment.
Creating and editing different bundles for your products is managed from your Selazar dashboard. Group two or more items together into a bundle, and they will automatically be shipped together. You will see all physical products that were shipped together with each order you receive.
Expanding your business operations
We are growth-focused. We know the limitations of inferior systems when business is thriving. Businesses need rapid solutions for scalability that alleviate the stresses of packaging and sending parcels. If sales are skyrocketing, this will only be good if companies can keep up with demand. Otherwise, the long tail curve will slope downwards due to cancellations or refunds. The long-term impact to brand will out way the short-term cost savings of self-fulfilment. Without the aid of technology in fulfilment, the time invested to process orders will grow exponentially until service falls through the floor.
Outsourcing your fulfilment to a company with quick turnaround times like Selazar can get you up and running within a few days. The onboarding process is simple with us. Book a free consultation.
Not everyone is as aware of eco-friendly packaging as we are. As a value-driven company, we believe in responsible sustainability, a factor that is not only more cost-effective, safer, but more popular as well.
Being socially responsible is not only good for business but good for the environment. That’s why we use only green fulfilment practices such as recyclable materials and refrain from using plastic packaging. You can rest assured that you’re partnering with a company utilising eco-responsible solutions.
Reliable Shipping Network
A shipping network is only as good as the ones who are doing the shipping, right?
As a 3pl fulfilment house, Selazar has partnered with the most reliable shipping companies for both domestic and international deliveries. Our trusted courier network can get packages in customers’ hands domestically within 24 – 48 hours. International delivery will range from 1 day (with UPS EU next-day air service) to a week. Same-day dispatch service is offered as a standard with shipping rates that are as low as £1.12.
As a 3pl, we proudly endorse UPS, Hermes, and Yodel.
Our Services in full
Why partner with Selazar 3pl?
As shown, there are many reasons to partner with a 3pl like Selazar. However, to narrow it down for you, we have chosen the top 3 following reasons below to partner with Selazar.
Are you adding employees to help you with the fulfilment process? Do you have to pay for your own storage space? Are you paying hefty delivery fees? These are all typical costs for B2C businesses. You save money when you use our fulfilment network, our warehouse, and our workers. We can break it down for you line by line if you wish in a discovery call.
3) Grow Your Business
So, you’re saving time, and you’re saving money. Great! Where do you invest that extra time and that extra money? Well, that’s up to you, of course, but marketing would be a smart move. Your business will be better off if you can focus all your energy on growing the business rather than handling mundane day-to-day tasks. The quicker your business will be able to grow and prosper.
Got any questions? Contact us today so we can help your business to thrive. No fuss, no headaches, just stream-lined intelligent automated 3pl operations.
Warehouse storage pertains to any large facility used to store physical goods. This could be anything from clothes to electronics or planes. Some warehouses are empty, while others are organised with a large storage apparatus and pallets. There are a few types of storage.
For example, there is general warehouse storage for the public that seeks to store goods for a designated period of time in a single closet-like space. There is cold warehouse storage for grocery store suppliers. There is also regular storage for retail businesses that simply would like to keep stock and supplies for secure warehousing. Then, there is eCommerce warehousing.
This type of warehouse storage is specifically used to store goods before they are sold to customers online. This is what Selazar does specifically as a 3pl. Responsibilities include keeping inventory secure in an organised environment, picking and packing the inventory when orders come in online, forecasting supply volumes, and tracking orders in real time. E-commerce warehousing ensures your orders are processed smoothly from intake to final mile delivery.
What is inventory storage?
Inventory management is an integral part of your eCommerce business. Inventory storage specifically refers to the logistics process of organising physical products in a controlled environment, like a warehouse or large space. The purpose is to organise the physical products so they can be easily managed, tracked, and quickly distributed to customers.
What established businesses and 3pl companies will tell you is that inventory management is a critical component of B2C eCommerce. With eCommerce warehousing, there is a myriad of processes to ensure optimal operations and smart inventory tracking practices; for better shipping and distribution.
Selazar warehouses are divided into alphabetised rows that organise small to large items. It also includes a custom packaging area, delivery pickup area, and special docking station for the inventory intake process. It is managed so that dispatch speed is much quicker while also being more accurate.
Implementing smart inventory management and tracking is critical for supply chain operations. The aim is to be aware of your inventory at any given time, and how much of it you have so you can manage your inventory levels correctly. Mismanaging products can lead to delays in getting products out to customers, reflecting badly on your business. 34 percent of businesses have shipped an order late because they inadvertently sold a product that was not in stock. Digital software can manage inventory with ease so that everyone is aware of what is or is not available.
Inventory management, like Selazar’s, uses innovative inventory software, automation, and digital mapping. Technically speaking there is a lot more than meets the eye with storage and distribution.
Selazar is revolutionising supply chain management through the medium of technology. As a 3pl, we offer services like storage, pick and pack, and shipping, but at our core are a software company. We have gathered an innovative tech team that has created a proprietary software for Selazar alone, uniquely developing an industry-leading API (Application Programming Interface).
When packages arrive in the warehouse at Selazar, they are already labelled, and Selazar scans them before allocating them. Each parcel is given a unique SKU number (Stock keeping unit). The Selazar algorithm automatically calculates the best area for parcels based on the boxes’ size and shape and the product amount. All the relevant data about the package is automatically synchronised, including product description, seller information, customs information, and more. Oh yeah, and it is all done with mobile phones.
Within the Selazar portal, all information is automatically stored and can be seen from the warehouse worker’s mobile device to the end user (business owner) in real time.
2-way stock sync
Another added benefit of the Selazar platform is that it negates backorder issues. The system has a two-way sync with Shopify. Essentially, the stock that is held in our warehouse will synchronise with the number of units available in your store.
So, if you have 10 units of stock sitting in our warehouse, your Shopify store’s available stock level will also be 10 units. This allows your customers to freely purchase these items. If there is no stock of a particular unit in the warehouse, your Shopify store can be set up to show an item as being out of stock.
When a package is scanned in a distribution warehouse like Selazar, it is automatically assigned to a particular area – meaning pallet location or shelf location. This is all part of the intake stock process (ISP) After being assigned to a specific area, a worker takes the quickest route to the area through digital mapping. This allows for a streamlined and efficient process. The advantage of smart automation is that it allows us to not only move stock well during intake but also makes it easier to process large volumes of products. Packages are pre-labelled, and the scan upon intake provides all the necessary information about the product’s details making it simple, straightforward, and fast. After this process is complete and an order is placed online by a customer, a worker is automatically assigned again to pick and pack the products. The is known as pick and pack fulfilment. It is scanned again when ready and then dispatched, which updates live within your online shop.
Self-Storage is inefficient
Smaller businesses will often keep products within their home or local business or use a local storage company. This can be a satisfactory solution in the beginning, however, can disrupt the home or business environment as operations expand. Then they need to physically drive and drop off packages which are very time-consuming and expensive. Deliveries will take longer. Plus, the entire inventory must be managed by the same people who need to be focusing on marketing, customer service, and so much more. 38% of customers say they will never shop with a retailer again following a negative delivery experience.
Paying for a general storage unit somewhere locally to store your products may also seem like a clever idea, however, can be limited due to the availability of units. It also takes a lot more time to drive and pick up, causing further delays.
Remember that you will also be paying monthly for general storage units, so you must pay for all the days. This is not necessarily a more cost-effective solution. You are still paying for storage if you sell out of all your product before the month is over.
Selazar offers a pay-as-you-go model, also known as consumption-based pricing. . If you sell out of stock, there are no further fees.
SEE A TOUR OF OUR 3PL WAREHOUSE
As businesses grow and develop, some may start to consider the idea of purchasing or leasing a physical space themselves for warehouse storage. After all, why not control the entire operation?
If you do still try to accrue warehouse space, common costs associated include:
These are reasons why a good 3pl provider is a more effective solution, saving your business hundreds or even thousands every month. On top of that, you have the added benefit of not having to deal with the fulfilment centre process, allowing you time to focus on growing the business.
Keeping track of all these factors is liable to human error with antiquated ways of supply chain management. Using spreadsheets for smaller businesses is by no means a scalable solution. It is not automatic or efficient enough like smart automation.
Selazar has a 99.9% pick and pack accuracy rate, and their average order fulfilment time from online order to dispatch is under 30 minutes. With the average pick time being only 37 seconds on average, this keeps your costs low, because you are only charged for the time it takes to fulfil the order.
When to switch to 3pl services for warehousing and distribution
There are a lot of reasons why you may need to outsource your fulfilment operations. For example, if you are running out of space and growing faster than you can keep up with, it may be time to switch to a 3pl. Here are some more common issues:
1) Daily Service issues
Are your customers being let down on a frequent basis by slow delivery, damaged packaging, or wrong order fulfilment?
2) Shipping Costs
Is your bottom line being affected by lots of shipping costs?
3) Packing and shipping too complex
Are you struggling with special packaging on top of storage space and stacking? Then it may be time to switch.
You can let Selazar take care of all your storage, fulfilment, and shipping needs. We are the industry-leading 3pl with tech-forward solutions for your business. Call us today to find out more about how Selazar’s smart system helps sellers sell more.